Global Privacy Policy
Welcome to Stirling Reserve Travel (“Company,” “we,” “us,” or “our”). This Global Privacy Policy explains how we collect, use, store, process, disclose, transfer, and protect personal information when you visit our website, request travel services, submit inquiries, or otherwise interact with us.
This policy is intended to address privacy obligations that may arise under applicable laws in the United States and certain international jurisdictions, including but not limited to the European Economic Area, United Kingdom, Canada, Australia, and similar consumer privacy frameworks.
By using this website or submitting information to us, you acknowledge this Privacy Policy.
1. Information We Collect
Information You Provide
- Name
- Email address
- Telephone number
- Travel preferences
- Budget information
- Travel dates
- Traveler counts
- Destination interests
- Special accommodations
- Communications with us
Automatically Collected Information
- IP address
- Device identifiers
- Browser type
- Operating system
- Session activity
- Referral sources
- Pages visited
- Form interaction data
- Analytics events
2. Legal Bases for Processing
Where required by applicable law, we process personal information under one or more of the following legal bases:
- Consent
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Protection against fraud, abuse, or security threats
3. How We Use Information
- Respond to inquiries
- Research and arrange travel services
- Communicate booking options
- Coordinate with suppliers
- Improve our website
- Analyze user behavior
- Prevent fraud
- Maintain records
- Enforce legal rights
- Comply with applicable laws
4. Cookies & Tracking Technologies
We may use cookies, session tracking, analytics tools, conversion tracking, and performance monitoring. These may include third-party platforms such as analytics or session replay providers.
Where required by law, users may be presented with consent controls before non-essential cookies are activated.
5. Sharing of Information
We may share information with hotels, cruise lines, airlines, tour operators, travel insurance providers, payment processors, booking platforms, website service providers, security providers, and fraud prevention providers.
We do not sell personal information.
6. International Data Transfers
Your information may be processed or stored in jurisdictions outside your country of residence, including the United States.
Where required by applicable law, we may rely on contractual safeguards, adequacy decisions, consent, or other lawful transfer mechanisms.
7. Your Privacy Rights
Depending on your jurisdiction, you may have rights including:
- Access to your data
- Correction of inaccurate data
- Deletion of personal data
- Restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent
- Complaint to a supervisory authority
To exercise applicable rights, contact us using the details below. Identity verification may be required.
8. Data Retention
We retain information only as long as reasonably necessary for customer service, travel planning, supplier coordination, tax and accounting records, fraud prevention, legal compliance, and dispute resolution.
9. Security Disclaimer
We implement commercially reasonable safeguards. However, no internet transmission, digital storage system, third-party platform, email communication, or software service can be guaranteed completely secure.
Use of this website is at your own risk.
10. Third-Party Services
This website may use or link to third-party services. We are not responsible for the privacy practices, security measures, or content of third-party platforms.
11. Children’s Privacy
This website is not directed to children under applicable minimum age thresholds. We do not knowingly collect personal information directly from children without lawful authority.
12. User Responsibilities
You agree not to submit false information, fraudulent travel requests, unauthorized third-party information, or malicious content. You are responsible for the accuracy of submitted information.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Stirling Reserve Travel, its owners, contractors, affiliates, representatives, and agents shall not be liable for indirect damages, consequential damages, data loss, cyber incidents, supplier errors, travel disruptions, website outages, lost profits, or lost opportunities.
Nothing in this section limits rights that cannot legally be waived under applicable consumer protection law.
14. Government & Legal Requests
We may disclose information when reasonably necessary to comply with laws, respond to court orders, respond to regulatory inquiries, investigate fraud or abuse, or protect business or customer safety.
15. Changes to This Policy
We reserve the right to amend this Privacy Policy at any time. Updated versions become effective upon publication.
Continued use of this website constitutes acceptance of updated terms.
16. Contact Us
Stirling Reserve Travel
Email: hello@stirlingreservetravel.com
Phone: (254) 499-2865
Privacy requests may be submitted using the contact information above.